"I use LADS with young offenders between the ages of 16-18 to provide baseline information which is then used to develop programmes to support their literacy needs"
Joyce Ward, SENCo, HMYOI Huntercombe, Oxfordshire

Help and support

Welcome to Lucid's help and support pages.
On these pages you will find technical help for users of both the Stand alone software and the Network software with answers to the most frequently asked questions and useful fact sheets.

In addition the teacher support page offers assisstance in using Lucid software including answers to the most frequently asked questions and helpful fact sheets. You can use the links below to go to the support page for your query.

Technical support for stand alone PCsTechnical support for network PCsSupport and advice for teachersProduct software guides and administrators manuals

Download latest updates FREEDownload tools and utilitiesLicence information

If your query cannot be answered on these pages then please contact us for FREE support. The various ways you can contact us are detailed below

Email us at providing full details of the error or query, your software version number and serial number. If you email us you should normally receive a reply within one day and no later than 2 days when this is practicable.

Fax your query to us on 01482 882911.
Please ensure you send us full details of the error or query, your software version number and serial number.

Telephone Support is available on 01482 882121 during office hours 9-5 (Mon-Fri).
Please ensure you have with you full details of the error or query, the software version number and the serial number.


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Lucid's programs were quoted as an example of good practice in the
House of Commons Education and Skills Committee Special Educational Needs Report
Third Report of Session 2005-2006 Volume 2
Oral and written evidence EV 100, 101, 114 and 115

Please note: unless otherwise stated, prices are in British Pounds (Sterling). Purchases made in other currencies will be converted to Sterling at the current rate and shown in your currency on your credit/debit card statement.
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