"Powys Educational Psychology Service has actively promoted and encouraged the use of CoPS in all Powys schools"
Dr Alun Flynn, Principal Educational Psychologist, Powys, Wales

Technical support for Lucid Stand alone software

Download latest updates FREEDownload tools and utilitiesProduct software guides and administrators manuals

On this page you will find answers to the most frequently asked technical questions.

If your query is not answered below please contact us for free technical support.
When contacting us please have the following information available:
Software version number, serial number, details of any error message the program has given.

For information about software licences and how they work please see Software licence

We also recommend that you visit our upgrades page from time to time to keep your software right up to date.

Which operating systems do Lucid products run on?

Why won't the Lucid serial number work after installation on a new computer?

How can I transfer my results from one computer to another?

The program is asking for the CD to be inserted into the drive but it is already in there.

Run time error '1406 error writing to key' is appearing when I try to re-install some software.

New students (or their test results) are not being saved.

Additional information is available in The Software Guide which describes how to use and administer the software's databases and users, as well as describing the features of the Reports engine. All software systems have a Software Guide in both html and PDF formats accessible from the software and also as a PDF file on the CD itself.


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Lucid's programs were quoted as an example of good practice in the
House of Commons Education and Skills Committee Special Educational Needs Report
Third Report of Session 2005-2006 Volume 2
Oral and written evidence EV 100, 101, 114 and 115


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