Technical support for Lucid Stand alone software

Product software guides and administrators manuals

On this page you will find answers to the most frequently asked technical questions.

If your query is not answered below please contact us for free technical support.
When contacting us please have the following information available:
Software version number, serial number, details of any error message the program has given.

For information about software licences and how they work please see Software licence

We also recommend that you visit our upgrades page from time to time to keep your software right up to date.

1. Which operating systems do Lucid products run on?

2. Why won't the Lucid serial number work after installation on a new computer?

3. How can I transfer my results from one computer to another?

4. The program is asking for the CD to be inserted into the drive but it is already in there.

5. Run time error '1406 error writing to key' is appearing when I try to re-install some software.

1. Which operating systems do Lucid products run on?

Our stand-alone software is designed to run on:
Windows XP, Vista and Windows 7.

Advice: Please ensure that under your own User Account you have sufficient permissions to access the database used by the software; if you use the Home Edition of these operating systems you are advised to check for this potential issue by adding a new student in the Lucid software and then going to the ‘Testing progress’ screen to ensure the student’s name now appears (in which case the file permissions for the database will be satisfactory).
See the permissions page under the heading New students (or their test results) are not being saved for clarification.

2. Why won't the Lucid serial number work after installation on a new computer?

Lucid's serial numbers normally employ a special format which only allows them to be used within a particular time scale. This means that if you wish to install the software onto a different computer the serial number may not be accepted. If you experience this issue it can be rectified by transferring the licence information from the original computer it was installed on (the fact sheet below gives instruction on how to do this). If you are unable to transfer from one PC to another the serial number issue can be overcome so please contact us for information on how to do this. In the later editions of the software such as Version 5, it may be permitted to install during the calendar year following the issue of the serial number if the licence period is 3 or 5 years and if the user provides the invoice month and year when the registration screen asks for it.
How to transfer databases between computers (Version 5)PDF

3. How can I transfer my results from one computer to another?

This is quite straightforward. Because your school or organisation's licence details are held within a database file, by transferring this file to the second computer your licence details including serial number will be transferred too. Please see the fact sheets below for detailed instructions.
How to transfer databases between computers (Version 5)PDF

4. The program is asking for the CD to be inserted into the drive but it is already in there.

Sometimes the act of using Add/Remove Programs in the Windows Control Panel to uninstall or repair the Lucid software can result in corruption of the 'INI' file which tells the software where to find the CD. If this is the case, the software will complain that it can't find the CD in the CD Rom drive. A downloadable utility program which can fix the INI file is available.
click here to go to the utilities page
If your software is not listed on this utility please contact us for assistance.

5. Run time error '1406 error writing to key' is appearing when I try to re-install some software.

This error is caused by your computers version of Adobe Macromedia Flash being more recent than the one on the CD. To overcome the error, simply press ‘I’ to ignore several times (approx 25 in total) and the program will continue to install as normal. Once the software is installed the error will not appear again and the program will run as normal.

Additional information is available in The Software Guide which describes how to use and administer the software's databases and users, as well as describing the features of the Reports engine. All software systems have a Software Guide in both html and PDF formats accessible from the software and also as a PDF file on the CD itself.