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Technical Support for Lucid Network Software
On this page you will find answers to the most
frequently asked technical questions as well as a selection of useful fact sheets.
If your query is not answered below please contact us for free technical support.
When contacting us please have the following information available:
Software version number, serial number, details of any error message the
program has given.
For information about software licences and how they work please see Software licence
We also recommend that you visit our upgrades page from time to time to
keep your software right up to date.
Most common issues with network versions
Software has not been set up correctly.
A common issue is that the DSN link to the database has not been created
on the workstation and an error code is thrown by the Lucid application
software immediately after it has been launched.
Data in the database may be corrupted.
This is rare issue which normally manifests itself as a Runtime Error
within the Administration module, e.g. while viewing the Reports or
Security page. The Lucid Support team can often fix the issue using a
specially configured utility program.
The Lucid Database and how it is installed
The database for LASS Junior, LASS Secondary,
Lucid CoPS and Lucid Rapid is shared by all four of these systems. It
can be installed either on Microsoft SQL Server ® (Version 7.0 upwards)
or on a server or workstation using a cut-down version of SQL called
SQL Server 2005 Express Edition, supplied free (courtesy of Microsoft ®) with the Lucid software.
Thus, schools and colleges can take advantage of the full
scalability of SQL without needing to have the full version of Microsoft
SQL Server ®.
An ODBC DSN link must be made to the SQL database from each
workstation. In cases where a customer does not have Microsoft SQL
Server ® and does not wish to deploy an instance of SQL Server 2005 Express onto a server or a spare workstation, Lucid can supply on request a version of the software which links to a Microsoft Access 2000 ® database.
SQL Server 2005 Express Edition ®
We have now upgraded nearly all network versions to use Microsoft® SQL
Server 2005 Express Edition ® as the freely supplied database engine in place of MSDE 2000 Desktop Engine. This option is incorporated into the Version 4 series software with Lucid Rapid, Lucid CoPS, LASS Junior, LASS Secondary, LADS and LADS Plus.
To find out more about how to install and configure Lucid networked
software, please read any of the Software Guides (Adobe Acrobat ®)below:
Guide to installing SQL Server 2005 Express Edition for Lucid Rapid (applies to LASS J/S and CoPS)
Lucid Installation Guide for [full version] SQL Server
®
Users (LASS J/S, CoPS and Rapid)
LASS Secondary for Networks Software
Administrator's Guide (also applies to Junior,Rapid and CoPS)
Guide to setting up an SQL Account in [full version] SQL Server
LADS Installation Guide for MSDE
Engine
LADS Installation Guide for SQL Server ®
Users
LADS for Networks Software
Administrator's
Guide
Support for Research Machines ® Community Connect 3 ® Networks
Lucid, in association with Cyclone Industries Ltd,
has produced versions of LASS Secondary for Networks and LASS Junior for
Networks which have been specially pre-packaged for deployment on CC3
networks. Please note that the current versions will be updated in future to make use of SQL Server 2005 Express Edition ® instead of MSDE 2000 ® Desktop Engine. Please contact Lucid's technical support for more information prior to making any purchasing decision.
If you are the IT person who has installed one of these products we
advise that you look on the software updates page (click here) to check
for critical updates to the two main executable files used by the
software. If there are updates, please download them and update your CC3
packages with these exe files before deploying them to your
workstations. To view the LASS CC3 Installation Guide in advance of
purchasing or installing, please view the document at the link below:
LASS Secondary CC3 Installation Guide(PDF)
Errors when setting up ODBC link to database
Error: Connection failed: SQL Server error 10061....SQL Server
error 17: [Microsoft][ODBC SQL Server Driver][TCP/IP Sockets]SQL Server
does not exist or access denied.
The above can occur at the 'Client Configuration' screen (Page 14 of the
MSDE Installation Guide) when the default setting TCP/IP doesn't
work.
Solution: Click on the 'Named Pipes' setting and enter
the IP address of the server (where the MSDE/SQL instance resides) in
the box labelled 'Server alias'. This will usually allow the ODBC link
to be completed successfully.
Useful fact sheets
LASS Secondary Installation Guide for
MSDE
Engine (also applies to Junior,Rapid and
CoPS)
Lucid Installation Guide for SQL Server
®
Users (all network products except LADS)
LASS Secondary for Networks Software
Administrator's Guide (also applies to Junior,Rapid and CoPS)
LADS Installation Guide for MSDE
Engine
LADS Installation Guide for SQL Server ®
Users
LADS for Networks Software
Administrator's
Guide
LASS Secondary CC3 Installation Guide(PDF)
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