"I use LADS with young offenders between the ages of 16-18 to provide baseline information which is then used to develop programmes to support their literacy needs"
Joyce Ward, SENCo, HMYOI Huntercombe, Oxfordshire

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Technical Support for Lucid Network Software

Download latest updates FREEDownload tools and utilitiesSoftware guides and administrator manualsview useful fact sheets

On this page you can get an overview of how Lucid networked software works as well as download links to useful manuals, including our new TROUBLESHOOTING GUIDE (for SQL Server)

If your query is not answered below please contact us for free technical support.
When contacting us please have the following information available:
Software version number, serial number, details of any error message the program has given.

For information about software licences and how they work please see Software licence

We also recommend that you visit our 'Updates' page as the most up to date patches can be downloaded here.


Summary of our latest versions
The latest editions use a thin client deployment where the application is installed only on a server; shortcuts from workstations point to the application’s executable files.
A small MSI file containing system files, such as DLLs and OCXs, is installed to workstations. A larger setup file installs the main application which goes onto a server.
This version was released in LADS and LADS Plus in late 2009, with Lucid CoPS, Lucid Rapid, LASS 8-11 and LASS 11-15 released from April 2010. All the above titles are designated as Version 6.0x

Our other products which use the thin client architecture are: Lucid Exact v1.03N, Comprehension Booster v1.3N and Memory Booster v1.2N. These were released in Nov/Dec 2010.

Overview of the Lucid database
Lucid's networked software ships a free edition of Microsoft SQL Server 2005 Express ® Edition [32 bit] (courtesy of Microsoft ® ).
The full edition of this product can also be accomodated, as can Microsoft SQL Server 2008 (all editions including 64 bit).
The installers we provide will copy and attach the SQL Database files (.MDF and .LDF) and will automatically set up a User and Login account.
Microsoft SQL Server 2005 Management Studio Express is provided and although not essential, we recommend you install this tool if you are taking advantage of SQL Server 2005 Express Edition ®.

Sharing the database
These four products are designed to share the same database which is given the name 'LUCID':
Lucid CoPS, Lucid Rapid, LASS 8-11 (formerly LASS Junior) and LASS 11-15 (formerly LASS Secondary).
LADS and LADS Plus share a database which is given the name 'LADS'.

To find out in detail how to install and configure Lucid networked software, please see the fact sheets below.

Useful fact sheets
SQL Server 2005 Express Installation Guide for Version 6.0 products (applies to CoPS, Rapid and LASS)
SQL Server 2005 Express Installation Guide for Version 6.0 LADS and LADS Plus
SQL Server Installation Guide for Lucid Exact v1.03-N
SQL Server Installation Guide for Memory Booster v1.2-N and Comprehension Booster v1.3-N
Lucid Database Upgrade and Migration Guide (Sept 2011 Edition)
Troubleshooting Guide (For SQL Server)

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Lucid's programs were quoted as an example of good practice in the
House of Commons Education and Skills Committee Special Educational Needs Report
Third Report of Session 2005-2006 Volume 2
Oral and written evidence EV 100, 101, 114 and 115

Please note: unless otherwise stated, prices are in British Pounds (Sterling). Purchases made in other currencies will be converted to Sterling at the current rate and shown in your currency on your credit/debit card statement.
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