"I use LADS with young offenders between the ages of 16-18 to provide baseline information which is then used to develop programmes to support their literacy needs"
Joyce Ward, SENCo, HMYOI Huntercombe, Oxfordshire

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Technical Support for Lucid Network Software

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A few notes for you as an ICT Technician or Network Manager

Be sure you know how our networked software is deployed, both on the server and workstations.
Read the 3 Installation Guides found on the CD - these have been carefully written and rewritten to guide you as much as possible.

GUIDE 1 - Installation Guide for Microsoft SQL Server 2008 R2 Express
GUIDE 2 - Installation Guide for the application on the server
GUIDE 3 - Installation Guide for the thin client msi on workstations

Determine whether you need to install a new instance of MS SQL Serverc 2008 R2 Edition or whether you wish to use an existing instance of SQL Server.
Be aware that SQL Server 2005 uses a driver called SQL Native Client but SQL Server 2008 uses the one called SQL Server Native Client 10.0.

If you use the incorrect SQL native client driver on your workstations you are likely to encounter connectivity errors.

Decide where you wish to install the Lucid application. This may or may not be on the same server as the SQL Server instance.
Ensure that you know how Network Shared Folders work.
Decide how you wish to install the Lucid thin client msi and the SQL Native Client driver.

Issues when running the software after deployment
Please look at our TROUBLESHOOTING GUIDE (for SQL Server) which may help if you are getting connectivity issues or runtime errors when running your Lucid application from a workstation or from the server itself.

Email or telephone support
Our software development team can offer further free support where you are really stuck with an issue.
Sometimes we use 'TeamViewer' to connect remotely to your server or computer when we believe this would be the best way to help.
Click on Contact Us for this support.
For information about software licences and how they work please see Software licence
Visit the Software updates page to download a patch to upgrade you to the most recent version.

What would help us to help you:
Know your SQL Server system admin ('sa') password.
Know which server and/or SQL Server instance hosts your Lucid product's database.
Have SQL Server Management Studio available to view our database.
Know your software serial number.
Know the software version number (e.g. 6.04-N).
Record any error messages you encounter.

What we cannot help with
We cannot manage your network, security settings and Group Policy.
We cannot usually install software for you.

How the software is deployed on your network
The software uses a 'thin client' deployment where the application itself is only installed once, on a server; shortcuts from workstations point to one or two application 'exe' files which will be on a share that you need to create on the server.
The software reads and writes to a Microsoft SQL Server database (see below).
Workstations need two small msi packages to be installed:
(1) A small MSI file containing system files required by the application.
(2) An SQL Native Client driver required by SQL Server.

If you do not install both these components on your workstations you are likely to encounter Runtime errors.

Using Group Policy to deploy thin client msi packages
To deploy an msi you can use this generic command line:
msiexec.exe /i "Filename.msi" /qn

To deploy the Native Client driver 'SILENTLY' use this command line:
msiexec /i sqlncli.msi /qn IACCEPTSQLNCLILICENSETERMS=YES

This MSDN weblink may give more help: Installing SQL Server Native Client
This MSDN blog link may be of interest too: Deployment of SQL Server 2008 R2 Native Client

The SQL database that Lucid software uses
Lucid's networked software comes with a copy of Microsoft SQL Server 2008 R2 Express ® Edition [32 bit only] (supplied free by courtesy of Microsoft ® ).
This also includes SQL Server Management Studio which is a very useful tool which offers an easy to use user interface into the database itself.
If you wish to download either the 32 bit or 64 bit version you can get it via this Microsoft web page: SQL Server 2008 R2 Express download
For the 32 bit edition please download: SQLEXPRWT_x86_ENU.exe
For the 64 bit edition please download: SQLEXPRWT_x64_ENU.exe

When you install MS SQL Server on your server the installer also installs the correct SQL Native Client driver which allows communication between the Lucid application and the SQL database.
This driver MUST also be installed onto every workstation which uses the Lucid application.
Both 32 bit and 64 bit editions of the driver SQL Server Native Client 10.0 can be found on the Lucid CD in the folders named: SQLNCLx32 and SQLNCLx64.
You can also obtain the drivers from Microsoft at the link below:
SQL Server 2008 R2 Native Client official download

On this web page enter R2 Native Client in the Find box and you'll find the link you need about half way down the web page.
If you already have an existing instance of Microsoft SQL Server on your server configured to use Mixed Mode Authentication and which is not used for a critical process such as schools management, backups or security, you may be able to use it to host the Lucid database instead of installing the Express Edition supplied.
The installation tools Lucid provide will deploy and attach the SQL Database files (.MDF and .LDF) and will automatically set up a User and Login account.

To view our movie tutorial on installing SQL Server Express please click on SQL Tutorial.

Products sharing one database
These four products share the same database named 'LUCID':
Lucid CoPS, Lucid Rapid, LASS 8-11 and LASS 11-15.
LADS and LADS Plus share a database named 'LADS'.

Installation Manuals and Guides

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Creators of
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Lucid's programs were quoted as an example of good practice in the
House of Commons Education and Skills Committee Special Educational Needs Report
Third Report of Session 2005-2006 Volume 2
Oral and written evidence EV 100, 101, 114 and 115

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