"LASS has a good diagnostic range of tests offering far more than conventional assessment..."
Anita Keates, Head of SEN, Foxhills School Technology College, Scunthorpe, NE Lincs
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Technical Support for Lucid Network Software
   
On this page you will find answers to the most
frequently asked technical questions as well as a selection of useful fact sheets.
If your query is not answered below please contact us for free technical support.
When contacting us please have the following information available:
Software version number, serial number, details of any error message the
program has given.
For information about software licences and how they work please see Software licence
We also recommend that you visit our upgrades page from time to time to
keep your software right up to date.
Summary of our latest versions
The latest editions are known as Version 6.0 series. They use a thin client structure whereby the application is installed only on a server; shortcuts from workstations point to the application’s executable files.
A small MSI file containing system files, such as DLLs and OCXs, is installed to workstations. A larger MSI contains the application which goes onto a server.
This version was released in LADS and LADS Plus in late 2009, with Lucid CoPS, Lucid Rapid, LASS 8-11 and LASS 11-15 released from April 2010.
Overview of the Lucid database
Lucid's networked software uses Microsoft SQL Server 2005 Express® Edition (supplied free, courtesy of Microsoft). The full edition of this product can also be accomodated, as can Microsoft SQL Server 2008 (all editions). In all cases SQL scripts are provided, which can be executed within SQL Server Management Studio Express® to create the database and a login account.
Sharing the database
These four products are designed to share the same database which is given the name 'LUCID':
Lucid CoPS, Lucid Rapid, LASS 8-11 (formerly LASS Junior) and LASS 11-15 (formerly LASS Secondary).
LADS and LADS Plus share a database which is given the name 'LADS'.
To find out in detail how to install and configure Lucid networked
software, please see the fact sheets below.
Errors when setting up ODBC link to database
Error: Connection failed: SQL Server error 10061....SQL Server
error 17: [Microsoft][ODBC SQL Server Driver][TCP/IP Sockets]SQL Server
does not exist or access denied.
The above can occur at the 'Client Configuration' screen (Page 14 of the
MSDE Installation Guide) when the default setting TCP/IP doesn't
work.
Solution: Click on the 'Named Pipes' setting and enter
the IP address of the server (where the MSDE/SQL instance resides) in
the box labelled 'Server alias'. This will usually allow the ODBC link
to be completed successfully.
Useful fact sheets
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Lucid's programs were quoted as an example of good practice in the
House of Commons Education and Skills Committee Special Educational Needs Report
Third Report of Session 2005-2006 Volume 2
Oral and written evidence EV 100, 101, 114 and 115
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| Please note: unless otherwise stated, prices are in British Pounds (Sterling). Purchases made in other currencies will be converted to Sterling at the current rate and shown in your currency on your credit/debit card statement. |
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