"I use LADS with young offenders between the ages of 16-18 to provide baseline information which is then used to develop programmes to support their literacy needs" Joyce Ward, SENCo, HMYOI Huntercombe, Oxfordshire
WARNING
This website require that Javascript is enabled, but it appears that it is turned off. If you are using Internet Explorer, please go to Tools > Internet Options > Security > Internet > Customer Level and scroll down to 'Scripting' and check 'Active Scripting' to 'Enable'. After you have finished using this website, you can change it back if you need to.
General FAQs
Below are a selection of the most frequently asked questions. You will also find helpful information and advice among our printable fact sheets
A1. What is my password?The default password given to you when you first install your Lucid software is printed on the CD face - it is must be entered exactly as shown as it is case-sensitive. You can change the password by going to the Reports and Administration module in your software.
The default password pre-2004 was 'let me in' and this is still depicted in the printed CoPS manual (page 9). We are sorry for any inconvenience caused by this change of default password which was undertaken to avoid incorrect use of the original password. The default password is normally printed on the CD face.
If you are still unable to locate your password or have further problems please contact us.
A2. Why doesn't my password work today?
Assuming you have entered the password correctly and nobody has changed it, the usual cause is the CAPS LOCK key being lit on your keyboard. If you're not sure, try running a text program such as Word ® for Windows. Type in your password on a blank page - does it appear as expected?
If you have changed the password but forgotten it Lucid may be able to email you a utility program to recover the password within 3 working days.
A3. How can I transfer pupil results from one computer to another?
This is quite straightforward. Because your school or organisation's licence details are held within a database file, by transferring this file to the second computer your licence details including serial number will be transferred too. Please see the fact sheet below for detailed instructions. How to transfer databases between computers (Version 5)PDF
A4. I have registered some new pupils in my Lucid software, but when I go to test them, their names do not appear in the list. If I go to Testing Progress on the Report and Administration menu of my Lucid software, I cannot find their names listed there either.
Often, stand-alone versions of Lucid software are installed on computers which are part of a school network. The database used by Lucid software must always be writeable for all users – but sometimes the folder containing the database is Read-only, so an ICT technician or Network Manager needs to actively intervene to allow all users to write to this folder and its sub-folders.
For full details of how to correct this issue see Permissions in our technical support pages.
Please note: unless otherwise stated, prices are in British Pounds (Sterling). Purchases made in other currencies will be converted to Sterling at the current rate and shown in your currency on your credit/debit card statement.
Home
Support for Teachers
FAQs General